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Agobakwe M

1 reviews | Active since May 2013

03 Mar 2015, 10:51

OTP for porting number not received - Telkom Mobil

Hi Vodacom<br> <br> i went to a voda shop to request my telkom mobile prepaid number to be ported to vodacom and vodacom initiated the process, which means that i have to receive the OTP so that the agents can complete the process and it is not coming through.<br> <br> they attempted 5 to 10 times to re send the OTP but unfortunately i does not come through.<br> <br> i just came back now from another voda shop and the same thing is happening.<br> <br> i can receive all sms from every where except the OTP that is needed for this number porting to be processed successfully.<br> <br> <br> <br>

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Replies (1)
Vodacom
Vodacom's reply03 Mar 2015, 21:34
Official
Hello Agobakwe,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team