Original complaint only partially solved
Below is an email I received from Suzan Monaise at Vodacom after our telephone conversation. Two contracts were cancelled and the debit orders did go through as she mentioned. My question now is, how is Vodacom going to refund me for the two debit orders that went through, or must I just take the loss. I tried to phone and speak to someone about this but with no joy. Please contact me to discuss a refund.
FW: EC-1ZOR-2628QE FW: FW: Vodacom Inbox *** <***> Attachments Mar 18, 2020, 2:24 PM to me
Dear Fanie,
As per our telephonic conversation.
We apologise for the inconvenience caused in this regard.
This email serves as confirmation that contracts on cellular numbers .....1901 and .....8217 will be cancelled on 31 March 2020 and the numbers will be converted to Prepaid.
The contract with cellular number .....0014, will be cancelled 30 April 2020 as the contract only ends in April 2020.
As discussed the debit orders for the two numbers will go off on your debit order date as we have already invoiced the numbers.
We sincerely apologise for the inconvenience caused in this regard.
Regards Suzan Monaise Executive Client Liaison Officer CEO's office
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Apr 2020, 13:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Apr 2020, 13:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
06 Apr 2020, 16:38Dear Vodacom
I have complained several times and there has been no improvement. In fact, things are just getting worse. So, what you are saying in you latest repsonse is not true. Also, the debit orders went through on my bank account but my wife and I did not receive our airtime like we should have, even though your records indicate that we have. So there is another area that you can improve on. Improve your record keeping, don't lie to the customers and do not ***** from them. Without them you do not have an income. At last I am on pay as you go. Take note of this, I will never ever in my life take out a contract with Vodacom again. It is totally problematic doing business with you. If it was not for Hello Peter I would still be trying to terminate two contracts that actually ended the end of February. If there is one entity that is worth dealing with, it is Hello Peter.
I have complained several times and there has been no improvement. In fact, things are just getting worse. So, what you are saying in you latest repsonse is not true. Also, the debit orders went through on my bank account but my wife and I did not receive our airtime like we should have, even though your records indicate that we have. So there is another area that you can improve on. Improve your record keeping, don't lie to the customers and do not ***** from them. Without them you do not have an income. At last I am on pay as you go. Take note of this, I will never ever in my life take out a contract with Vodacom again. It is totally problematic doing business with you. If it was not for Hello Peter I would still be trying to terminate two contracts that actually ended the end of February. If there is one entity that is worth dealing with, it is Hello Peter.
's update06 Apr 2020, 16:38
Reviewer Update
Dear Vodacom
I have complained several times and there has been no improvement. In fact, things are just getting worse. So, what you are saying in you latest repsonse is not true. Also, the debit orders went through on my bank account but my wife and I did not receive our airtime like we should have, even though your records indicate that we have. So there is another area that you can improve on. Improve your record keeping, don't lie to the customers and do not ***** from them. Without them you do not have an income. At last I am on pay as you go. Take note of this, I will never ever in my life take out a contract with Vodacom again. It is totally problematic doing business with you. If it was not for Hello Peter I would still be trying to terminate two contracts that actually ended the end of February. If there is one entity that is worth dealing with, it is Hello Peter.
I have complained several times and there has been no improvement. In fact, things are just getting worse. So, what you are saying in you latest repsonse is not true. Also, the debit orders went through on my bank account but my wife and I did not receive our airtime like we should have, even though your records indicate that we have. So there is another area that you can improve on. Improve your record keeping, don't lie to the customers and do not ***** from them. Without them you do not have an income. At last I am on pay as you go. Take note of this, I will never ever in my life take out a contract with Vodacom again. It is totally problematic doing business with you. If it was not for Hello Peter I would still be trying to terminate two contracts that actually ended the end of February. If there is one entity that is worth dealing with, it is Hello Peter.
's updateReviewer Update
09 Apr 2020, 10:43I am referring to Suzan Moaise's email to me again. (See below) This problem has not been resolved and I wish for Suzan or any person willing to get this resolved to contact me. I will not stop until I get the credit owing to me or get my cell phones credited with the airtime I paid for. So let us get this behind us please.
FW: EC-1ZOR-2628QE FW: FW: VodacomInbox | x
*** <***> | Wed, Mar 18, 2:24 PM | |
to me
Dear Fanie,
As per our telephonic conversation.
We apologise for the inconvenience caused in this regard.
This email serves as confirmation that contracts on cellular numbers *** and *** will be cancelled on 31 March 2020 and the numbers will be converted to Prepaid.
The contract with cellular number ***, will be cancelled 30 April 2020 as the contract only ends in April 2020.
As discussed the debit orders for the two numbers will go off on your debit order date as we have already invoiced the numbers.
We sincerely apologise for the inconvenience caused in this regard.
Regards
Suzan Monaise
Executive Client Liaison Officer
CEO's office
FW: EC-1ZOR-2628QE FW: FW: VodacomInbox | x
*** <***> | Wed, Mar 18, 2:24 PM | |
to me
Dear Fanie,
As per our telephonic conversation.
We apologise for the inconvenience caused in this regard.
This email serves as confirmation that contracts on cellular numbers *** and *** will be cancelled on 31 March 2020 and the numbers will be converted to Prepaid.
The contract with cellular number ***, will be cancelled 30 April 2020 as the contract only ends in April 2020.
As discussed the debit orders for the two numbers will go off on your debit order date as we have already invoiced the numbers.
We sincerely apologise for the inconvenience caused in this regard.
Regards
Suzan Monaise
Executive Client Liaison Officer
CEO's office
's update09 Apr 2020, 10:43
Reviewer Update
I am referring to Suzan Moaise's email to me again. (See below) This problem has not been resolved and I wish for Suzan or any person willing to get this resolved to contact me. I will not stop until I get the credit owing to me or get my cell phones credited with the airtime I paid for. So let us get this behind us please.
FW: EC-1ZOR-2628QE FW: FW: VodacomInbox | x
*** <***> | Wed, Mar 18, 2:24 PM | |
to me
Dear Fanie,
As per our telephonic conversation.
We apologise for the inconvenience caused in this regard.
This email serves as confirmation that contracts on cellular numbers *** and *** will be cancelled on 31 March 2020 and the numbers will be converted to Prepaid.
The contract with cellular number ***, will be cancelled 30 April 2020 as the contract only ends in April 2020.
As discussed the debit orders for the two numbers will go off on your debit order date as we have already invoiced the numbers.
We sincerely apologise for the inconvenience caused in this regard.
Regards
Suzan Monaise
Executive Client Liaison Officer
CEO's office
FW: EC-1ZOR-2628QE FW: FW: VodacomInbox | x
*** <***> | Wed, Mar 18, 2:24 PM | |
to me
Dear Fanie,
As per our telephonic conversation.
We apologise for the inconvenience caused in this regard.
This email serves as confirmation that contracts on cellular numbers *** and *** will be cancelled on 31 March 2020 and the numbers will be converted to Prepaid.
The contract with cellular number ***, will be cancelled 30 April 2020 as the contract only ends in April 2020.
As discussed the debit orders for the two numbers will go off on your debit order date as we have already invoiced the numbers.
We sincerely apologise for the inconvenience caused in this regard.
Regards
Suzan Monaise
Executive Client Liaison Officer
CEO's office