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Aadil D

1 reviews | Active since Sept 2015

23 Sept 2024, 13:12

Organized group of ****mers - Be careful of their month-to-month contracts

Sales consultants are only trained to push you to sign up for a contract, they do not know anything about the hidden clawback clauses and cannot answer simple questions about the cancellation costs of a month-to-month contract. BTW you'd assume that a month-to-month contract would be free to cancel subject to 30 days notice but it actually costs around R2000 - the consultants aren't able to give an exact figure.

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Replies (1)
Vodacom
Vodacom's reply24 Sept 2024, 08:22
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team