Ordering Vodacom Fibre Is A Bad Idea

Vodacom service is beyond pathetic and I regret coming to them for my fibre.

At the very start of my process in ordering fibre from Vodacom has been a headache. It took almost 3 weeks for my account to be vetted successfully and for my router to be delivered (let me emphasize that, 3 WEEKS).

3 weeks later, I got a everything I was supposed to receive and let me tell you, the LTE that I received in the meantime while I wait for openserve to activate my fibre, has been super slower slow. Like 2G slow. But I wasn’t too worried about it at least I had internet in the meantime and I’ll have better internet when my fibre comes.

But fast forward to now, my fibre is installed but still no fibre internet. I received 2 emails and a phone call from an agent saying that my internet has been activated but it’s not.

Too much stupid “advice” from their agents and repeating what was said days ago… incompetency is leading this company to major failure as a world class networking business. I’m looking to cancel my fibre with vodacom.