LM
Lelo M
1 reviews | Active since May 2018
22 Mar 2022, 11:03
Order untraceable
I am very frustrated, I ordered a kettle and toaster through the Vodabucks store and I paid R800 on the 17th of this month. Till this day I have not received any notification about the order, I don’t where to follow and I don’t know when it will be delivered or if it was even successful.
I am very disappointed at this service as I expected some kind of notification about the order.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 Mar 2022, 14:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Mar 2022, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
LM
Lelo M's updateReviewer Update
24 Mar 2022, 09:41I am so happy to announce that my order has just been delivered and would like to change my rating to 4 starts.
There one thing they need to improve is sending text to a customer with an order number after the purchase to avoid these frustrations.
There one thing they need to improve is sending text to a customer with an order number after the purchase to avoid these frustrations.
LM
Lelo M's update24 Mar 2022, 09:41
Reviewer Update
I am so happy to announce that my order has just been delivered and would like to change my rating to 4 starts.
There one thing they need to improve is sending text to a customer with an order number after the purchase to avoid these frustrations.
There one thing they need to improve is sending text to a customer with an order number after the purchase to avoid these frustrations.
Vodacom's replyOfficial
24 Mar 2022, 22:56Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We are glad you have received your parcel and thank you for your feedback.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply24 Mar 2022, 22:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We are glad you have received your parcel and thank you for your feedback.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,