Order still "Pending" after a week.

Good day. Last week Monday (18/05/2026), I ordered a laptop on a new contract. The contract was approved and everything was done on Monday. I was promised that I will receive the laptop between 3 - 5 working days. I ordered the laptop as my daughter is starting a new job and she needs this laptop for her new job. I made sure to order the laptop way before the time as she must get training and the company also needs to set up the laptop for her. This all must be done before 01/06/2026 as that is her start date. It is today a week ago that I ordered the laptop and still I HAVE NOT RECIEVED MY WAYBILL NR!!!!! I made numorous calls to aftersales and all that I am getting is, I MUST WAIT, the order is still "Pending". Its been "Pending" for a week now. This is NOT aftersales service!!!! No one can tell me why its still pending nor for how long it will be pending. How is this customer service???? I need the laptop NOW!!! If it is not delivered by tomorrow (26/05/2026) I will have to make another plan to get a laptop and you can cancel that order. I also ordered a new Honor 600 lite and that order is also just "Pending". Really Vodacom, it this your customer service?