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Anika D
1 reviews | Active since Sept 2015
05 Dec 2022, 19:48
Order status not updated
I recently upgraded online and received a faulty device. Device was picked up by couriers on 10th of November already. Now status of my order is ‘Delivered’ but not yet ‘Returned’ therefore I can’t cancel the upgrade and take out a new one. I called 4 times already and every consultant is sending an email to admin/warehouse to update the status. Still not done. Today I was told one of the team leaders that processed my upgrade will call me back and still nothing. I was told this is a simple status update so I don’t know what is the hold up.
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Replies (2)
Vodacom's replyOfficial
06 Dec 2022, 07:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Dec 2022, 07:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Dec 2022, 14:28Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Back Office Team. Based on the feedback provided the team has confirmed they made contact with you today and provided feedback.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Back Office Team. Based on the feedback provided the team has confirmed they made contact with you today and provided feedback.
Regards
Consumer Website Team
Best regards,
Vodacom's reply13 Dec 2022, 14:28
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Back Office Team. Based on the feedback provided the team has confirmed they made contact with you today and provided feedback.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Back Office Team. Based on the feedback provided the team has confirmed they made contact with you today and provided feedback.
Regards
Consumer Website Team
Best regards,