NM
Nonhlanhla M

1 reviews | Active since Nov 2016

27 Jun 2022, 12:35

order processed without me agreeing to it product and package

Goodday

this morning i received a call my Durban Vodacom number as follows : 031 492 3318 the guy called me i forgot his name... he told me about the Mecer laptop package and i told him that i like his product but i would like him to call me tomorrow morning same time as i still need ask my daughter if this laptop will work for her and i ask him to sent me email of the product specs so that i can compare with the HP that i was looking for he said to me he will do that, but he still wanted me to confirm my ID ,my names and delivery address so that he will make sure that he is sending the information to the correct person by email ...our call ended at 10:37 still now i have not received any email but funny my daughter received sms that confirm qoute no: *** and the vetting has been approved ,......order has been successfully processed and courier partner will send me a waybill tracking .

i didnot give this guy my daughters number i dont know why my daughters is getting all this sms 's not me .....who ever that authorised this order please cancel it because i have not agreed on this product yet um still waiting for him to give me call tomorrow ...even if i was going to take this product and package but now i dont want it because people are just rushing to push their sales with us .please dont call my daugter

thank you

0
Replies (4)
Vodacom
Vodacom's reply27 Jun 2022, 13:51
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NM
Nonhlanhla M's update28 Jun 2022, 19:21
Reviewer Update
goodevenning

today my daughter received an text massage that she must track the waybill parcel ,i didnt agree to any of these parcel you're sending ....why are sending text to my daughters number who is not even in Gauteng ..its is shocking that you call me on my mtn number but all the correspondent are directed to my daughters number of which she doesnt know anything about this
NM
Nonhlanhla M's update28 Jun 2022, 19:21
Reviewer Update
i dont want that laptop ...
NM
Nonhlanhla M's update30 Jun 2022, 13:04
Reviewer Update
Goodday

its the 3rd day today my daughter still receiving text massage and calls about the delivery ...please can you stop sending her text massage and stop calling her she knows nothing about this arrangement same as i do ....um so dissapointed atVodacom that you guys just want to make sales you real dont care about your customers and their need and end up bothering wrong peolp just because thier number is on your contract ....