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abdul-fattagh dollie
1 reviews | Active since Jun 2019
06 Feb 2021, 10:04
Order processed without consent
A lady from Vodacom called me regarding Vodacom fibre - she explained to me what the call is about. I advised her I am not interested as I will be moving out of the current premises I’m living in very soon. Also explained currently I’m not in a good financial state to take on anymore contracts as most people would due to this pandemic. She said she’s gonna send me a few details regarding it via email. She PROCESSES AN APPLICATION WITHOUT MY APPROVAL!!! Are you insane!!! What gives her the right to process orders on my name without my consent!!! As soon as I received “Order confirmation” emails I immediately phoned Vodacom and told them I do not want it!! Yet I’m still getting emails of the order saying it’s complete!! I don’t want this!!! I would also like a copy of the call recording for legal matters. I will take this further if it is not resolved in a timely manner!!! Y’all are quick to try and do **** like this but when I call for help I get passed through to different departments and ey hanged up having to call in atleast 3-5 times for help!!!
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Vodacom's replyOfficial
06 Feb 2021, 16:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Feb 2021, 16:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Feb 2021, 10:35Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Feb 2021, 10:35
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,