Order placed numerous times, still no feedback

On the 18th July 2019, I went online and app**** for a sim only data contract for R199. I received a reply email on the same date to submit my ID, payslip, bank statement etc., which was submitted immediately. I then called on the 01st August 2019 to make a follow up on my order. Spoke to a lady who advised that there was nothing on my ID number and that I should proceed to re-doing the order telephonically. I re-submitted the order telephonically and was requested to submitted the supporting documents. I sent the documents on the 01st August 2019. On the 01st August 2019, I received a confirmation email that my documents were received and I should get a response from the back office. I sent a follow up email to the lady and to customer care and received a call from another lady today who transferred me to the department for new orders. The lady I spoke to advised that my order was cancelled again and I should re-apply. It is ridiculous that I have to apply for 1 service 3 times.