Order placed but not activated

I placed an order for 10gig data through your web portal yesterday. I got an order confirmation email and SMS saying my Order Number: E*** had been processed. However it has not been added to my account. I told your twitter team and they said they would sort it out. It still has not been sorted out, it has been \escalated\" countless times and still has not been sorted out. This is not the first time this has happened. I am so sick of your poor service. You messed up and are not willing to sort it out pronto.<br> <br> Please do not phone me as I am deaf. That is another thing that annoys me, I keep telling you not to phone me but you keep doing it. Put a note on my customer record not to phone me."