TT
Thuso T
1 reviews | Active since Nov 2014
03 Jan 2024, 15:17
Order Not Submitted
I requested an upgrade, and my order was not submitted only to have to call in two times after being told the incorrect information Vodacom account number I***-3 and other details Dear thusho, quote *** has been generated on your profile. Details of the quote are in the attached document, please contact Vodacom regarding your quote... Please up your game..
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
04 Jan 2024, 07:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jan 2024, 07:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Jan 2024, 09:59Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team made contact with you and processed the upgrade as requested.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team made contact with you and processed the upgrade as requested.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Jan 2024, 09:59
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team made contact with you and processed the upgrade as requested.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team made contact with you and processed the upgrade as requested.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
TT
Thuso T's updateReviewer Update
08 Jan 2024, 08:45Thank you, please keep me posted with the progress
TT
Thuso T's update08 Jan 2024, 08:45
Reviewer Update
Thank you, please keep me posted with the progress
TT
Thuso T's updateReviewer Update
19 Jan 2024, 08:40Hi. I am still waiting for my device I called Vodacom and again I was told Ram couriers canceled my delivery and Ram couriers have no record under my number ***. VODACOM Please attend to this ASAP. I am not happy at all with the service
TT
Thuso T's update19 Jan 2024, 08:40
Reviewer Update
Hi. I am still waiting for my device I called Vodacom and again I was told Ram couriers canceled my delivery and Ram couriers have no record under my number ***. VODACOM Please attend to this ASAP. I am not happy at all with the service