Order not showing on system
On Saturday I had placed two orders online for Flexi220 deal with the Nokia Sirocco.
The system further went on to ask for my personal details, and my ID number, for which I provided two different ID numbers for the two orders (my wife and mine).
I received an email that a consultant will call me back but I have not received any such call. Since Sunday I have been endlessly trying to call the contact center, with no success. Either they do not pick up for over an hour, or they pick up and then drop the call.
The few times I have connected with the contact center, they say there is no order under both ID numbers.
When I placed the orders I received the following reference numbers, FMYVZ8 and J6DBH9. Please can I be updated on my order and have a date by when I will receive both the cellphones and sims.
It seems like Vodacom is just interested in showing deals for Black Friday, but then when people do place the order they do not fulfill such orders.
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that Sales Orders are subject to terms and conditions and stock availability. Should you not have received any confirmation call or order number on 24 November 2018, unfortunately the deal will not be honoured. We'd like to apologize sincerely for the aggravation caused.
For more information, please visit the link inserted below. Also, you may contact ***4 as they may offer you a different deal.
https://www.vodacom.co.za/vodacom/terms/competition-terms/black-friday-and-cyber-monday
Regards
Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that Sales Orders are subject to terms and conditions and stock availability. Should you not have received any confirmation call or order number on 24 November 2018, unfortunately the deal will not be honoured. We'd like to apologize sincerely for the aggravation caused.
For more information, please visit the link inserted below. Also, you may contact ***4 as they may offer you a different deal.
https://www.vodacom.co.za/vodacom/terms/competition-terms/black-friday-and-cyber-monday
Regards
Consumer Website Team
Best regards,