Order not delivered

I’m not interested In due course! This is second day and not a single call back from SjyNet or yourselves - no supervisor escalation. Just automated and false promises
If not delivered today kindly cancel my order . I’m not suffering this abuse and false promises and refusal to provide decent customer services
I will not tolerate lies from couriers and Vodacom is NOT providing decent service either . False promises

Half-hour ago requested supervisor callback + logged not ok response-still nothing. Second delivery attempt failing Dec 23, same lies/no show. Cancelling upgrade now under CPA non-delivery. Escalate urgently!
Nothing from Skynet despite watsapp last night they will check and escalate

Dec 23: Multiple calls demanding supervisor escalation—agents claim only 2 supervisors available, none come to phone. Cynthia refuses immediate cancel of undelivered iPhone 16 upgrade [ref#], insists on waiting for Skynet return despite NO successful delivery (lies/fails). This is ******** stalling—cancel immediately under CPA, no return required as device never reached me. Escalate urgently or CGSO/NCC follows today

Device finally delivered Dec 23 after repeated failures and stalling. Complaint resolved by delivery

Update Dec 23: Device finally delivered at 14:30 after repeated Skynet failures, false statuses/lies (‘out for delivery’ with no attempts), ignored queries, and agents (incl Cynthia)Vodacom) stalling cancellation (‘system can’t until returned’ despite no prior delivery – CPA breach).

Additionally, Vodacom failed to inform me the iPhone 16 box contains no power adapter and uses USB-C cable only (incompatible with my previous iPhone 13 Lightning accessories). Phone overheated dangerously with existing generic charger on setup – unsafe and unacceptable for an upgrade.

Delivery resolves the non-delivery issue, but overall service during this ordeal was poor. Rating accordingly.”

I received. Defective phone . Massively overheating and types one letter every couple seconds
Logged a call V2P***
This is urgent !!! I have no phone I can use and service delivery has been terrible ! Kindly follow this up for urgent collection
The CPA states immediate cancellation and not having to wait . I need to go purchase a phone urgently

I received a DEFECTIVE iPhone 16 from Vodacom. Massively overheating since unboxing (incredibly hot to hold during light use like messaging/X—no case/protector). Now severely thermal throttling: types ONE LETTER every few seconds (e.g., "sxeobds" for "seconds")—UNUSABLE as a phone.

Logged call V2P*******—urgent immediate cancellation Tried all Apple/Vodacom troubleshooting (background refresh off, AI/Siri disabled, Low Power Mode, overnights on Wi-Fi, force restarts, iOS updated). Photos indexing done (huge library), but persists. Battery: X app 24% (normal heavy use), but heat kills performance.

Delivery nightmare too: Ordered, NOT delivered on 22 Dec as promised (like Jeanine's review—wasted entire day waiting). Terrible Vodacom service (bad reviews confirmed).

CPA Section 55/56: Defective (not good quality/working order, unsuitable for purpose). I elect IMMEDIATE CANCELLATION + FULL REFUND/ cancellation (no repair/replacement). Supplier covers collection. No phone usable—need to buy urgently (CPA demands remedy without delay).

Follow up NOW or escalate to CGSO/NCC/NCT. Proof: Screenshots, call log, battery stats ready.

Update 24 Dec: Ram Couriers collected the device at approximately 15:00. Device + USB-C cable sealed in their tamper-proof envelope and handed over. Collection reference from SMS 5-CTLLAAP34. Please confirm warehouse receipt and finalise the upgrade cancellation/reversal to my previous plan (no fees or penalties). Ref V2P*******. Thank you.for the agents help earlier

Thank you for the prompt resolution and confirmation.

The upgrade order has been cancelled as requested, and I am satisfied with the outcome.

No further assistance is required.

Appreciate the efficient handling over the festive period.

Regards
Jeanine