SM
Stanton M
1 reviews | Active since Nov 2023
20 Feb 2024, 07:41
*********** order confirmation Employees
I placed an order on the 16th Feb 2024. I am still waiting for the confirmations team to call me so I can get my device released and delivered! Vodacoms employees are sleeping!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
20 Feb 2024, 10:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Feb 2024, 10:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SM
Stanton M's updateReviewer Update
21 Feb 2024, 07:33Yet again, Vodacoms hellopeter team gentleman calls me and tells me he will ask them to confirm my order and still nothing took place. They are all the same!
SM
Stanton M's update21 Feb 2024, 07:33
Reviewer Update
Yet again, Vodacoms hellopeter team gentleman calls me and tells me he will ask them to confirm my order and still nothing took place. They are all the same!
Vodacom's replyOfficial
21 Feb 2024, 11:20Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our confirmations team for assistance. Based on the feedback provided, our team made contact with you and confirmed your order.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our confirmations team for assistance. Based on the feedback provided, our team made contact with you and confirmed your order.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Feb 2024, 11:20
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our confirmations team for assistance. Based on the feedback provided, our team made contact with you and confirmed your order.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our confirmations team for assistance. Based on the feedback provided, our team made contact with you and confirmed your order.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
SM
Stanton M's updateReviewer Update
22 Feb 2024, 08:16You guys never seize to surprise me with your pathetic service. I called in to follow up whether my device has been handed over to the courier the agent says no. I asked him why and he ended the call on me. There were no network issues and my calls were recorded. This is clearly how you guys train your workers! After I confirmed my order with the confirmations team I asked them clearly if they have stock of my device and they advised me with a clear YES. Now this rude gentleman says no and cuts the call on me. You guys can be described as PATHETIC !
SM
Stanton M's update22 Feb 2024, 08:16
Reviewer Update
You guys never seize to surprise me with your pathetic service. I called in to follow up whether my device has been handed over to the courier the agent says no. I asked him why and he ended the call on me. There were no network issues and my calls were recorded. This is clearly how you guys train your workers! After I confirmed my order with the confirmations team I asked them clearly if they have stock of my device and they advised me with a clear YES. Now this rude gentleman says no and cuts the call on me. You guys can be described as PATHETIC !