Order Confirmation Blackhole

I recently lost my cellphone but was due to upgrade with Vodacom, since they promote "next day delivery" when upgrading online I went that route. Unfortunately since I didn't have the phone with the number I was trying to upgrade the order had to be placed via phone and confirmed. The order was placed around 5pm on Monday 11 March 2019, it is now 14 March 2019 and for some reason a telecommunications company has been incapable of making a single phone call to confirm the order. To make matters worse I went to a Vodacom store to try and speed things up but for some reason when an order goes into the blackhole that is confirming nothing can be done but wait. I have been a loyal customer with Vodacom for over 15 years but they are seriously making me reconsider the options.