CM
Cebile M

1 reviews | Active since Jan 2015

12 Dec 2017, 11:10

Order Cancelled Without my Consent or Informing me

I made an order for space grey iPhone 6plus on Vodacom online. Everything was great, I got a call to confirm all my details, then I requested that delivery be setup for today (Tuesday the 12th of December) because I was away working in a different province, and would only be back this week.

This morning after hearing nothing from Vodacom or the courier service, I called the Vodacom after sales department and was told that my order has been cancelled.

I have no idea why my order was cancelled. I never gave consent and Vodacom did not call or email me to inform me that the order was cancelled.

This is horrible service and I am extremely disappointed.

0
Replies (1)
Vodacom
Vodacom's reply12 Dec 2017, 12:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team