1 reviews | Active since Jan 2015
Order Cancelled Without my Consent or Informing me
I made an order for space grey iPhone 6plus on Vodacom online. Everything was great, I got a call to confirm all my details, then I requested that delivery be setup for today (Tuesday the 12th of December) because I was away working in a different province, and would only be back this week.
This morning after hearing nothing from Vodacom or the courier service, I called the Vodacom after sales department and was told that my order has been cancelled.
I have no idea why my order was cancelled. I never gave consent and Vodacom did not call or email me to inform me that the order was cancelled.
This is horrible service and I am extremely disappointed.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
