Order cancelled for no reason

Honestly, these issues I keep having with Vodacom are starting to be annoying, but despite that fact I still continue to be a loyal customer. I recently app**** for a new contract with Vodacom (10GB+Router+Xbox 1+ Wireless controller+Fifa 2018) for R429 , everything went well and even received a call from the confirmations department and I confirmed everything and I was told that the order would come through last week Friday or today the latest, and I came to work today just for that order, but when I called in I was told the order was cancelled, no reason was given and it surprises me because we confirmed the order on Thursday, over the weekend I lost my cousin due to a brutal ****ing,I was supposed to be at her place mourning her passing but no because of the order decided to come to work now I get told it's cancelled and no reason is given??? I was probably one of the first people to take up that order, I placed it as soon as I heard it on the radio that very morning and now this?? So much for customer service, Please sort this out ASAP