Order Cancelled Before Delivery by Vodacom

I again find myself at the mercy of Vodacom and only able to get served through Hellopeter. A month ago I app**** for a home fibre network backup ****le. This was after having two weeks of no home fibre connection and this back up was proposed as a solution. I got the online quotation, completed and signed it. Afterwards a service request was logged and for two weeks there was no update. until I followed up. upon follow up i was told that the Huawei ****le option had been discontinued and therefore my order cancelled. At no stage was I given an option to select another option. I have now requested the same back up service twice now without success, can Vodacom please jack up their service to customers. What option to i have now, the fibre is out every two days and i work from home with this unreliable system, trying to get assistance from Vodacom is a nightmare.