Order canceled by vodacom with no communication to client.

I bought a hisense smart watch u1 from the Vodabucks store on my vodacom app. It used Vodabucks and cash to complete payment. I paid the full amount of cash and Vodabucks, the money and Vodabucks was deducted from my accounts. A few days later after receiving no communication with regards to my purchase I phoned the vodacom customer care line and the run around began. I was transferred from department to department just to eventually get told that the order has been canceled. When I asked who canceled the order and why was the order canceled I was told that no one knows and that i must try redo the order. I explained that I can't re order as I haven't been refunded my mony nor my Vodabucks and I was then told there's nothing they can do to fix the order and send me the watch that I have bought.

The support and service received by vodacom is incredible shocking and unprofessional. What happened to always helping the customer? This is honestly beyond pathetic. And all I want is the product which I have paid for.