Order cancelation

Good morning, We order the black Friday deal for two iphone 13s for R999 and the we were told that the devices are back order, fast forward 3 weeks, skynet courier was supposed to deliver, we told them that no one is home and can they schedule the delivery for 7th of January 2025 and they agreed, we then received a sms on the 2nd of January that the devices has been returned to vodacom due to failed delivery,

We spoke to a consultant on Facebook and they said the order will be canceled and we have to reorder, because they can not dispatch it again, my question is why can't you guys just dispatch the order again, now we must reorder it and wait another 3 weeks cause you don't have stock, we are willing to pay the courier fees even tho we told skynet to reschedule the delivery