EM
Emilia M
1 reviews | Active since Feb 2015
21 Feb 2022, 23:30
Order #***
I have always been on Vodacom network. I have currently 4 contract cell lines with them. Unfortunately, I saw Samsung A3 once off payment on their online website, so I bought it R999 and paid. Unfortunately I have not heard from the online marketing team. Ongoing through my order history. I came across order cancelled. All efforts to get anyone to explain why and how to get my refund, proves impossible as I was referred to different individuals who were never able to look into my complaint let alone look and tell me what is the problem and how to get my refund. My email to them has not been rep****.
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Replies (5)
Vodacom's replyOfficial
22 Feb 2022, 07:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Feb 2022, 07:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EM
Emilia M's updateReviewer Update
25 Feb 2022, 14:19I did received a call from Vodacom on the 23rd of February on the above issue. The consultant asked for the last 4 digits of the payment card. That he will ask someone for the investigation. Up till now, I had not had a feed back from any of their staff.
EM
Emilia M's update25 Feb 2022, 14:19
Reviewer Update
I did received a call from Vodacom on the 23rd of February on the above issue. The consultant asked for the last 4 digits of the payment card. That he will ask someone for the investigation. Up till now, I had not had a feed back from any of their staff.
EM
Emilia M's updateReviewer Update
02 Mar 2022, 11:24After about 10days since the order, I still don't know what is the situation as the Vodacom staff that called me, has never come back to let me know what is his findings.
EM
Emilia M's update02 Mar 2022, 11:24
Reviewer Update
After about 10days since the order, I still don't know what is the situation as the Vodacom staff that called me, has never come back to let me know what is his findings.
EM
Emilia M's updateReviewer Update
14 Mar 2022, 19:55Unfortunately this issue was never satisfactory resolved. Vodacom customer care eventually said the money was still in the bank after claiming they do not keep details of transaction except it's a contract transaction. That Vodacom did not receive the money. The bank never returned any money to my account.
EM
Emilia M's update14 Mar 2022, 19:55
Reviewer Update
Unfortunately this issue was never satisfactory resolved. Vodacom customer care eventually said the money was still in the bank after claiming they do not keep details of transaction except it's a contract transaction. That Vodacom did not receive the money. The bank never returned any money to my account.
EM
Emilia M's updateReviewer Update
15 Apr 2022, 12:40Just to update the HelloPeter team.
To my greatest surprise, the sum of R999 was refunded to my account and that I only discovered today April 15, 2022. I therefore consider the Vodacom issue closed amicably
To my greatest surprise, the sum of R999 was refunded to my account and that I only discovered today April 15, 2022. I therefore consider the Vodacom issue closed amicably
EM
Emilia M's update15 Apr 2022, 12:40
Reviewer Update
Just to update the HelloPeter team.
To my greatest surprise, the sum of R999 was refunded to my account and that I only discovered today April 15, 2022. I therefore consider the Vodacom issue closed amicably
To my greatest surprise, the sum of R999 was refunded to my account and that I only discovered today April 15, 2022. I therefore consider the Vodacom issue closed amicably