Order a double up contract with Vodacom in April and receive it sometime in May

This is my email that I sent to Vodacom, it fully explains what lack of service I have received as a first time client for them.

Good day,

I would like to advise you of how disappointed I am with the service received from Vodacom. I am thinking of cancelling the contract for the two phones because to enter into a three year relationship with a company that cannot communicate with their clients or deliver phones is not something I feel like doing anymore.

I last received an email when I placed my order 20 April. I had to phone RAM to get the Vodacom Aftersales number to see what the hold up is. Long after that I got the verification call from Vodacom .... by that time I had already followed up with Vodacom myself.

Yesterday I got told my phones are STILL with Vodacom, it has not even left yet. Today I called to find out it still has not left yet.

I spoke to three Vodacom people today who now tell me it is ready to be dispatched but guess what.... IT'S FRIDAY and furthermore guess what ... then weekend and then a PUBLIC HOLIDAY on Monday. Which means I will get the phones sometime after that.

So my poor husband is phoneless while I wait to get my cellphone contract this century.

Of all the service providers, I chose Vodacom to be mine for the next 3 years (36 months). I am a new client to Vodacom and this is how I am treated, no customer service, no courtesy update. Nada.

The 3rd person I spoke to today says that there was no stock, So after 9 days then I can only be informed..... on the call I made, not effort that was made from Vodacom. An email could not be sent to me? or an sms to say out of stock?

So with this treatment, we must accept a verbal sorry and then hope and pray the next three years don't go like this? Do you understand what an inconvenience this is? The brand new client must just sit and wonder when they might get their phones. My husband must just wait until he actually has a physical cellphone?

Are all the online clients treated this way? Are all the new Vodacom clients treated this way? And then they get a sorry and get to wait some more?

I honestly feel like cancelling this order. The whole experience has been made so BITTER. I placed the order 20 April and I will now get our two phones somewhere in May after this long weekend? Nothing can be done? It cannot be escalated?