Ordeal

I find it impossible to hear what the call centre person I speak to is saying to me. Firstly, the accent is so thick..Secondly the ambient noise of fifty voices babbling makes it worse..and then they just put the phone down on me. I had to call 3 times before I got an operator who persisted until my query was sorted. Going to the Vodacom website is a waste of time If one wants to complain, since there is no "complaint" option anywhere.