IJ
Iain J

1 reviews | Active since Oct 2018

11 Jan 2022, 16:26

Options available to contract clients under debit review

Hello Vodacom, I am under debit review!!! Please can you explain the options available to me as my contract expires at the end of January 2022. As I want to reduce the cost of my contract. What happens to the millions of Vodacom clients that are under debt review????? Are there options. And why was I not informed of this change to my contract regarding Debt Review in writing by yourselves, as stated in the T & C. All changes to a clients contract must be sent to the client in writing at least 60 days before they come into effect . I await your responce

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Replies (1)
Vodacom
Vodacom's reply12 Jan 2022, 07:42
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team