SL
Sibusiso L

1 reviews | Active since Nov 2019

11 Nov 2019, 17:15

Option to transfer data on vodacom is a reap off!

So I my niece asked me to buy data bundles for her from Vodacom. I went onto my banking app, purchased a 1GB bundle for R149, I immediately realized that my phone number was selected by default, I forgot to select my niece's phone number.

I then looked for the data transfer option on *135#, and the I got an error that says "The number you are trying to link is not compatible for your payment plan".

So I called customer care, I spoke to a consultant who then told me that there's no way for me to ever transfer that 1GB to my niece, I have to buy another data bundle and select the correct number. Since I don't need the data bundle that was intended for my niece it means I have wasted a R149 on something I'm not gonna use!

0
Replies (1)
Vodacom
Vodacom's reply12 Nov 2019, 07:34
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team