jH
jason H

1 reviews | Active since Jul 2011

08 Feb 2019, 13:50

Opt out sms spam from Vodacom complaint #15

This company is the absolute worst. I have complained on a dozen or more different occasions about opt out sms harassment, I've been removed supposedly from the databases on almost every occasion yet I am still plagued by Vodacom and their spam. They have refused over and over again to furnish me with the details of how I am getting repeatedly signed up to the ******* and even now, each and every day I receive opt-out sms spam. I am at the end of my rope with this useless provider and am extremely happy my contract is coming to an end in a few months. I have considered legal action against Vodacom, this is how frustrated I am with this lack of service. I have been ****med by Vodacom employees who have responded to my complaints and Vodacom has shown absolutely ZERO interest in this fact when it has been brought to their attention. This company is disgusting and I write this to warn others that should they sign up for a Vodacom contract, they need to be prepared to have their phone number sold and to have endless spam sent to them, caller tunes, data offers from third party companies who somehow know your contract, price plan and data usage details as well as no help whatsoever when you complain about these issues. I highly doubt this review will matter to them too. Here are some examples of today's batch of spam:

SAVE with NEW data offers from Vodacom! Dial *123*99# now to see your limited time offers. T&Cs apply. Opt out? Dail *135*181#

Get up to R200 Bonus Airtime from Vodacom. Simply dial *123# and choose Rewards 4 You to get started. T&Cs apply. Opt out? Dial *135*181#.

Get set to experience better quality voice and data services. Switch your on device settings from 3G to 4G and enjoy faster and better quality video and music streaming. Click here http://voda.com/newto4g for guide on how to switch your settings. Opt out? SMS STOP to 31118.

Dial *123# to SAVE now! Get more value with voice & data offers that are tailored to meet your needs. T&Cs apply. Opt out? Dial *135*181#

Why should I spend my days opting out of these things which I didn't opt in for to begin with??? Don't use Vodacom people, they are a blight on our society.

0
Replies (2)
Vodacom
Vodacom's reply08 Feb 2019, 14:03
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
jH
jason H's update08 Feb 2019, 14:14
Reviewer Update
The only way you could possibly make this better is by canceling my contract immediately. Besides that I'm done with this, and your ****py business