JK
JC K
1 reviews | Active since Apr 2023
25 Jan 2024, 08:40
Opt-Out Process NOT WORKING!!!!!!!
Seems like Vodacom/ Vodapay just don't understand how POPIA and Opt-Out works. I've asked now MORE than twice, to cancel all marketing related messages, I've opted out everywhere POSSIBLE, but still, they send me daily marketing messages. Please let me know if you do not understand the OPT-OUT process of marketing, then I'll gladly move my RED VIP contract effective IMMEDIATELY elsewhere.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
25 Jan 2024, 12:08 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Jan 2024, 12:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
JK
JC K's updateReviewer Update
25 Jan 2024, 12:19I DON"T WANT TO TALK TO A CONSULTANT! I spoke to all of them, and NONE are doing their work.
A manager can phone me, AFTER the correct action has been taken ALREADY.
Why can nothing be correct the first time you request for it with Vodacom? Always need to fight first, and yell before the correct measurements are taken!!!!
A manager can phone me, AFTER the correct action has been taken ALREADY.
Why can nothing be correct the first time you request for it with Vodacom? Always need to fight first, and yell before the correct measurements are taken!!!!
JK
JC K's update25 Jan 2024, 12:19
Reviewer Update
I DON"T WANT TO TALK TO A CONSULTANT! I spoke to all of them, and NONE are doing their work.
A manager can phone me, AFTER the correct action has been taken ALREADY.
Why can nothing be correct the first time you request for it with Vodacom? Always need to fight first, and yell before the correct measurements are taken!!!!
A manager can phone me, AFTER the correct action has been taken ALREADY.
Why can nothing be correct the first time you request for it with Vodacom? Always need to fight first, and yell before the correct measurements are taken!!!!
Vodacom's replyOfficial
04 Feb 2024, 15:10 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised of the feedback received:
Customer ***) has been added to Opt out and will not receive any VodaPay marketing messages as of 31 January 2024 as there was an issue and it is now resolved.
Regards
Vodacom Consumer Website Team
Customer ***) has been added to Opt out and will not receive any VodaPay marketing messages as of 31 January 2024 as there was an issue and it is now resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Feb 2024, 15:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised of the feedback received:
Customer ***) has been added to Opt out and will not receive any VodaPay marketing messages as of 31 January 2024 as there was an issue and it is now resolved.
Regards
Vodacom Consumer Website Team
Customer ***) has been added to Opt out and will not receive any VodaPay marketing messages as of 31 January 2024 as there was an issue and it is now resolved.
Regards
Vodacom Consumer Website Team
Best regards,
JK
JC K's updateReviewer Update
05 Feb 2024, 14:15If it was resolved, it wouldn't get the following message on 5 February 13:09:
TURN YOUR VODABUCKS INTO CASH! Visit the VodaPay App to convert your VodaBucks into real money: https://vodapay.co/go. T&Cs apply. Opt out? Dial *135*181# Further together. Vodacom
TURN YOUR VODABUCKS INTO CASH! Visit the VodaPay App to convert your VodaBucks into real money: https://vodapay.co/go. T&Cs apply. Opt out? Dial *135*181# Further together. Vodacom
JK
JC K's update05 Feb 2024, 14:15
Reviewer Update
If it was resolved, it wouldn't get the following message on 5 February 13:09:
TURN YOUR VODABUCKS INTO CASH! Visit the VodaPay App to convert your VodaBucks into real money: https://vodapay.co/go. T&Cs apply. Opt out? Dial *135*181# Further together. Vodacom
TURN YOUR VODABUCKS INTO CASH! Visit the VodaPay App to convert your VodaBucks into real money: https://vodapay.co/go. T&Cs apply. Opt out? Dial *135*181# Further together. Vodacom