Opt-out of marketing and still getting spammed!

Item: Vodacom
Rating: 3
Author: Loren H

Spammed daily via sms with marketing that I have not opted in for. I have checked my Vodacom app and have used the *135*181# option. There is clearly NO opt-in marked for any of their promotions etc, yet I constantly get adverts for Vodapay specials sms'ed to me on a regular basis. Tried to engaged via their Bot called Tobi, had no response after I asked to stop spamming me.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

19 Sept 2023, 07:24

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply19 Sept 2023, 07:24

Official