ME
Mariette E

1 reviews | Active since Oct 2011

27 Jul 2017, 13:49

OPT OUT MESSAGES IGNORED

<p>Every day I get an sms from Vodacom to "improve your changes to WIN double 3D Movie Tickets". There is an option to opt out by smsing STOP to 31118. I have sent 2 sms opt outs and I am STILL being ignored. What is the point of providing this option? I have opted out. PLEASE REMOVE ME FROM THE LIST FOR THESE ANNOYING MESSAGES!!!!</p>

0
Replies (2)
Vodacom
Vodacom's reply27 Jul 2017, 15:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Aug 2017, 08:47
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team