Oppoling Service.
<p>Vodacom suspended my line even though I have made payment. Trying to speak to anyone at customer service with more then half a brain cell proved impossible. I must have spent more then 12h on the phone and send proof of payment 6 times. I have been in The Vodacom shop 4 times for more then a hour at a time. Every time you get through to someone at accounts they drop the call as soon as they see its a complicated situation and every time I had to repeat the hole story over again. They don't make notes of anything and you never speak to the same person. Its now been a month I had to do a sim swop and reactivation. It now been a week and my number still does not exist. Anyone considering taking out a contract with Vodacom must walk away. Its the worst experience I have had by far from any company....</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you. Please contact me after 2pm on ********** 032 as my number does not work.
Thank you. Please contact me after 2pm on ********** 032 as my number does not work.
Why am I not surprised that no one contacted me, my number is still off. The best of all after sending proof of payment 6 times via fax and email when I phoned yesterday the lady told ''yes sir the reactivation is delayd because we dont have proof of payment'' really what more can I do????????? On the 17th they told me ''yes sir we can now see the proof of payment that was already sent last month and because it was a error from the all mighty Vodacom it will be activated emediatly'' This is what happens when big corporate companies gets so big they dont give a hell about customers and there is no service even if they have a customer service department. The staff is untrained and only answers the phone to tell you hold on we are putting you throug to a nother person that will also put you through to someone that will put you through from pillar to post waisting my time and also now mabe costing me my job. And for the record how exactly were you planning to get in contact with me if you deleted my numbet???? It appears the person reading this it not much brighter then the person at customer no service. I dont whant anyone to contact me because I dont have time to deal with another grade 1 child. Just send me a email address besides the pop email were I can send the proof once again with all the reactivation docs and just activate my number. There is nothing more to it. If my number is not activated by end of Monday I will go to the newspapers and claim for damages due to not being able to do my work..... I will also make a review on hello peter every day untill my number is activated. DISGUSTING VODACOM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Why am I not surprised that no one contacted me, my number is still off. The best of all after sending proof of payment 6 times via fax and email when I phoned yesterday the lady told ''yes sir the reactivation is delayd because we dont have proof of payment'' really what more can I do????????? On the 17th they told me ''yes sir we can now see the proof of payment that was already sent last month and because it was a error from the all mighty Vodacom it will be activated emediatly'' This is what happens when big corporate companies gets so big they dont give a hell about customers and there is no service even if they have a customer service department. The staff is untrained and only answers the phone to tell you hold on we are putting you throug to a nother person that will also put you through to someone that will put you through from pillar to post waisting my time and also now mabe costing me my job. And for the record how exactly were you planning to get in contact with me if you deleted my numbet???? It appears the person reading this it not much brighter then the person at customer no service. I dont whant anyone to contact me because I dont have time to deal with another grade 1 child. Just send me a email address besides the pop email were I can send the proof once again with all the reactivation docs and just activate my number. There is nothing more to it. If my number is not activated by end of Monday I will go to the newspapers and claim for damages due to not being able to do my work..... I will also make a review on hello peter every day untill my number is activated. DISGUSTING VODACOM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!