MG
Muriel G
1 reviews | Active since Jun 2015
23 Aug 2023, 14:02
Operator **** about Contract Term
So 5 minutes ago an agent calls me to tell me that my contract will drop to R299. After asking numerous times will my contract end next year to which I was told yes a number of times. She then says she will sms me confirmation of the drop in price. Too my surprise the contract says it will end in 2025 hell no. I want someone to call me now as I just called and was transferred to the rewards department where my call was dropped. I want answers and I need them now. Lady whoever you are you better fix this so that my contract still ends next year.
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Replies (2)
Vodacom's replyOfficial
24 Aug 2023, 07:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Aug 2023, 07:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Aug 2023, 11:47 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that your query was escalated to the relevant department and the below feedback was provided:
Dear customer. Please note that upgrade reversal has been processed as per request on ***. Kindly note we tried calling you on *** no answer. Kindly rate the service, Regards, Nomvula Regards Consumer Website Team
Dear customer. Please note that upgrade reversal has been processed as per request on ***. Kindly note we tried calling you on *** no answer. Kindly rate the service, Regards, Nomvula Regards Consumer Website Team
Best regards,
Vodacom's reply24 Aug 2023, 11:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that your query was escalated to the relevant department and the below feedback was provided:
Dear customer. Please note that upgrade reversal has been processed as per request on ***. Kindly note we tried calling you on *** no answer. Kindly rate the service, Regards, Nomvula Regards Consumer Website Team
Dear customer. Please note that upgrade reversal has been processed as per request on ***. Kindly note we tried calling you on *** no answer. Kindly rate the service, Regards, Nomvula Regards Consumer Website Team
Best regards,