1 reviews | Active since Apr 2012
<p>I went to my local Vodacom Chatz Dainfern store yesterday in the early evening as I knew that they are open till 18h00. Despite previously having terrible service from this store, they are the closest on the way home. I arrived @ 17h45. The doors were closed! I was told by the "very young" manager and the staff that they are closed. On the outside of the store there is a clear sign that says "Trading Hours" till 18h00. They wanted nothiung of it. Funny enough I went to MTN across the path and they said the same. So I went to Cell C down the corridor and although their doors were closed for cleaning, they opened and were happy to assist. Maybe I should move all 12 of my contracts to Cell C as they actually want my business. Worst thing of it all, was I knew what I needed to buy and told them all, it was a cash purchase and I just needed my item. I would like a call from Vodacom and a call from the Owner of the Chatz Store. I have the photo's to show the time I was there and the staff sitting inside.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day
Kindly note that your query has now been resolved.
Regards
Dc
Best regards,
Good Day
Kindly note that your query has now been resolved.
Regards
Dc
Best regards,
This hasn't been resolved. I have only been contact by someone asking me if I was contacted. To which I responded NO, no-one has contacted me. Then you mark it as resolved. No wonder Vodacoms service is shocking!
This hasn't been resolved. I have only been contact by someone asking me if I was contacted. To which I responded NO, no-one has contacted me. Then you mark it as resolved. No wonder Vodacoms service is shocking!
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