1 reviews | Active since Jul 2017

10 Jul 2017, 13:59

Opera Telecom Content Services Billing Customers Without Consent

<p>Vodacom billed me on my modem data package R10/day for content services from opera telecom. I receieved no notification from vodacom, who ********ly handed my details to a third party subscription provider, also when requesting proof of subscribing to opera telecom, I got no feedback from Vodacom.</p> <p> </p> <p>Its poor business practice to charge your loyal customers on services they did not approve and are not receiving any value from. Isnt Intergrity your business core principle?</p> <p> </p> <p>I hope my review will get my money refunded and help another customer that has been affected with a simi**** situation.</p>

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Replies (1)
Vodacom
Vodacom's reply10 Jul 2017, 15:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team