CK
Colin K
1 reviews | Active since Jun 2020
31 Jul 2020, 15:48
Openserve/ Vodacom useless
We completed a relocation form with vodacom and it had been arranged for the technician to come through on the 31st July 2020 between 12:00 - 16:00. Special arrangements had to be made to have off work during this time. To date, NO contact has been made from openserve with us. This is needed to be able to work from home. We try call vodacom support to enquire but spend hours on a call juggled between agents with no resolve.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Aug 2020, 09:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Aug 2020, 09:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
CK
Colin K's updateReviewer Update
04 Aug 2020, 16:58We are still waiting for someone to contact us and be connected. It is now the 4th August and no response or action has taken place. This is affecting my work!!
May I please see some traction on this issue before end of week at the latest.
May I please see some traction on this issue before end of week at the latest.
CK
Colin K's update04 Aug 2020, 16:58
Reviewer Update
We are still waiting for someone to contact us and be connected. It is now the 4th August and no response or action has taken place. This is affecting my work!!
May I please see some traction on this issue before end of week at the latest.
May I please see some traction on this issue before end of week at the latest.
Vodacom's replyOfficial
12 Sept 2020, 13:08Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, our records indicate that the cancellations have been processed, as requested. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Sept 2020, 13:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, our records indicate that the cancellations have been processed, as requested. Regards Consumer Website Team
Best regards,