HP
Hennie P

1 reviews | Active since Oct 2020

19 May 2025, 12:31

OPENSERVE AND VODACOM FIBRE VERY POOR CUSTOMER SERVICE

Absolutely shocking to work with Vodacom Fibre and Openserve. Nobody taking ownership for the problem. Installation was done and upon going out the technicians rode into my gate and damaged the gate. They took it off the rails and tried to bend it back for a short term fixed and according to them is good enough. Gate does not close at all without me forcing it in place and is bent and is scratching against the motor. They took too long to go out and the gate's automatic setting closed the gate and they reversed into a gate that was 70% closed and they now blaming me for having an automatic closing setting. 1 month later and no solution or way to sorting anything out but in the meanwhile I have the security risk of a broken main gate. ABSOLUTELY USELESS HOW PEOPLE DO NOT TAKE OWNERSHIP FOR A PROBLEM AND NOW IT IS JUST BLAME SHIFTING AND HE SAID SHE SAID.

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Replies (1)
Vodacom
Vodacom's reply19 May 2025, 14:22
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team