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Christine C

1 reviews | Active since Dec 2010

17 Feb 2016, 21:00

Opening of Vodacom Contract without my consent

Dear Vodacom<br> I was working for a company and they wanted to give me a cell phone contract for work. I repeatedly requested that they use a NEW number and NOT my own existing prepaid number. They ignored this and went to Vodacom to open an account on my number. The account is not in my name, but I have since left the company and they have now blacklisted my number. I have asked Vodacom repeatedly to REMOVE the contract from my sim as I NEVER GAVE PERMISSION FOR THIS. <br> <br> Honestly, what is the point of RICA if you can just pick any cell phone number and open a contract on it??? I REFUSE to lose my number as I have had it for TEN years and I now need it for business and personal reasons. I don't see why you can't just transfer the current contract to a different prepaid sim. After all, you were so eager to place a contract on my number without consent.<br> <br> This is pathetic service, no wonder identity ***** and the like are so rife. I can't believe the mission you make us go through to RICA just to use any old number some person gives you.<br> <br> Fix this IMMEDIATELY.

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Replies (1)
Vodacom
Vodacom's reply17 Feb 2016, 21:12
Official
Hello x3tina,

Thank you for your time and effort informing us of your concerns.

Please note that a consultant will contact you in due course to assist you.

Kind regards

Consumer Website Team