Opened a contract that no one wants my money for.

Been on hold for so long now, I can write this review while waiting for someone to answer my call...

I opened a contract with Vodacom Menlyn Walk In Customer Care Menlyn, Shop LF45, Menlyn Park Shopping Centre on the 7th of October. The phone wasn’t in stock, so I was told that when it arrives, someone would notify me. 2 and a half weeks later, nothing.... so I phone the store.. no one has a clue... phone back a bit later, speak to someone else, still can’t find anything on the system... End up driving there... Provide them with my ID number (as I did over the phone) and they finally find me. “Oh, we can’t help you. The sales agent that You did the application with is the only one who can help you”. This person wasn’t in. So leave (for the second time) my details for her to call me back.

I express my frustration and the guy I’m dealing with asks me some info on the contract. He assured me the phone is coming in later that day and that i would receive a call later to let me know that I can come and collect.

No one calls.

I am now on hold for 28mins and counting and there is no one that can help me.

Let me add for some info, that on the 7th, when I opened my contract, it was immediately approved...

I’m literally offering Vodacom a guaranteed R1,400 a month for the next 24 months and no one wants it. What a joke.