PP
Pumla P

1 reviews | Active since Apr 2015

19 Feb 2016, 08:47

OPEN MY LINES ASAP

SPOKE TO A VODACOM CONSULTANT ON THE 02ND OF FEB 2016 TO RE-INSTATE MY DEBIT ORDER AND SENT ME A STATEMENT AND DEBIT MY ACCOUNT ON THE 20TH OF EACH MONTH STARTING FROM FEB 2016 AS LIKE BEFORE. YESTERDAY MY LINES WERE CUT OFF, SAME STORY I AM OWING R1024,00, WORSE PART I MADE ARRANGEMENTS ON THE 02 FEB 2016 TO CLEAR ALL THIS AND DEBIT MY ACCOUNT WITH R1924.00 AND MY ACCOUNT CAN BE UP TO DATE, SO WHY VODACOM CUT OFF THE LINES. I WANT MY TWO LINES TO BE OPENED ASAP AS I MADE ARRANGEEMENTS. OR I PAY R1024.00 TOMORROW AND YOU OPEN MY LINES, I AM USING MY PHONES FOR SO MANY THINGS TO HAVE SUCH AN INCONVINIENCE AFTER COMMUNICATING WITH VODACOM. PLEASE DONT MESS ME AROUND BECAUSE THIS ISSUE CAME FROM MY PREVIOUS COMPLAINT OF YOUR BRANCHES WHO DONT TELL THE CLIENT THE WHOLE STORY. THERE ARE SO MANY NETWORKS OUT THERE AND I CANNOT ALWAYS LOG A COMPALINT TO BE SERVICED BETTER. I PHONED VODACOM THIS MORNING AND SHRIVANI TOLD ME THE DEBIT ORDER OF R1924.00 WILL GO THROUGH MONDAY AND THATS WHEN MY LINES WILL BE OPENED, THATS **** SORRY, OPEN MY LINES OR ALLOW ME TO PAY THE ARREARS OF R1024.00 TOMORROW AND OPEN MY LINES.I HATE THIS KIND OF SERVICE VODACOM , THIS MUST END TODAY. OPEN MY LINES

0
Replies (1)
Vodacom
Vodacom's reply19 Feb 2016, 11:33
Official
Hello pumlap,

We would like to apologise for any inconvenience caused.

A consultant will contact you in order to address your concerns.

Kind regards
Vodacom Consumer Website Team

Best regards,