AM
Ann M

1 reviews | Active since Nov 2018

25 Jun 2021, 10:28

OPEN MY ****** LIKE AND CANCEL MY CONTRACT

I spoke to a consultant last week who was so ****** rude to me that he actually decided to cut/delete my line with no prior notice. I AM SO FED UP WITH VODACOM. IT *****S AND BILLS ITS CUSTOMERS FOR NOTHING, THEY ADV THAT I PAY R3100 TO OPEN MY LINE AND NOW NO ONE IS ABLE TO ASSIST ME. I AM BEING SENT FROM ONE PILLAR TO THE NEXT POST. LAST LADY I SPOKE TO Yolanda Nogqala COULDNT EVEN EXPLAIN TO ME THE REASONS WHY MY LINE WAS DELETED SO TRANSFERRED ME TO A DEPARTMENT WHICH JUST HANG UP ON ME. THIS IS REALLY PATHETIC ... CAN YOU OPEN MY LINE, CANCEL MY CONTRACT SO I CAN PORT TO ANOTHER NETWORK. THE LEVEL OF CUSTOMER SERVICE AT VODACOM IS NOW APPLAULING ... ITS REACHED THE PITS

0
Replies (1)
Vodacom
Vodacom's reply25 Jun 2021, 10:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team