AM
Ann M
1 reviews | Active since Nov 2018
25 Jun 2021, 10:28
OPEN MY ****** LIKE AND CANCEL MY CONTRACT
I spoke to a consultant last week who was so ****** rude to me that he actually decided to cut/delete my line with no prior notice. I AM SO FED UP WITH VODACOM. IT *****S AND BILLS ITS CUSTOMERS FOR NOTHING, THEY ADV THAT I PAY R3100 TO OPEN MY LINE AND NOW NO ONE IS ABLE TO ASSIST ME. I AM BEING SENT FROM ONE PILLAR TO THE NEXT POST. LAST LADY I SPOKE TO Yolanda Nogqala COULDNT EVEN EXPLAIN TO ME THE REASONS WHY MY LINE WAS DELETED SO TRANSFERRED ME TO A DEPARTMENT WHICH JUST HANG UP ON ME. THIS IS REALLY PATHETIC ... CAN YOU OPEN MY LINE, CANCEL MY CONTRACT SO I CAN PORT TO ANOTHER NETWORK. THE LEVEL OF CUSTOMER SERVICE AT VODACOM IS NOW APPLAULING ... ITS REACHED THE PITS
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Replies (1)Vodacom's replyOfficial
25 Jun 2021, 10:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jun 2021, 10:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
