NS
Nicole S
1 reviews | Active since Jul 2016
12 Jul 2016, 07:26
Open Line Unknowingly
<p>I upgraded my phone and package on 02 May 2016. I upgraded from a uchoose smart s to a uchoose smart L. The debit went off at the end of may with the amount that I signed for. At the end of June I got an sms from Vodacom saying that I owe R7340 for data usage. When I went into the Vodacom store and looked at the contract it was an open line. I specifically asked for the uchoose smart l package, they didn't listen to me. When I log onto the my Vodacom app it shows that I'm on the uchoose smart l package. Vodacom sucks</p>
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Vodacom's replyOfficial
12 Jul 2016, 08:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jul 2016, 08:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
NS
Nicole S's updateReviewer Update
31 Jan 2017, 15:38Prompt respone. Thank you Vodacom for sorting this out.
NS
Nicole S's update31 Jan 2017, 15:38
Reviewer Update
Prompt respone. Thank you Vodacom for sorting this out.