LD
Lelethu D

1 reviews | Active since Jan 2025

12 Jan 2025, 23:34

Open line contract

I have been a client for Vodacom for over a decade now. 2023 I upgraded my contract to my surprise the sim card is an open line, whenever I run out of data they automatically load data which is sooo disgustingly expensive, for an example this month they topped the data with 200MB for over R600.

I have been trying to cancel this open line contract but they told me I must pay over R800.

I was never told about this open line contract from the beginning, had I known this I wasn’t going to take it. Vodacom is a ****ming us of our hard earned money

0
Replies (1)
Vodacom
Vodacom's reply13 Jan 2025, 07:48
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team