FN
Fikile N
1 reviews | Active since Jan 2022
17 Aug 2023, 18:55
Open line contract
Vodacom allows third party(PM Connect)to have access on my contract line without my permission and when I call them I don't get any joy they only tell me that it always happen on an open line.
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Replies (2)
Vodacom's replyOfficial
18 Aug 2023, 07:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Aug 2023, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Aug 2023, 16:17Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 18 August 2023 the PM Connect subscriptions have been deactivated and the credits have been passed on the Vodacom account. We've sent you an updated statement reflecting the credit. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Aug 2023, 16:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 18 August 2023 the PM Connect subscriptions have been deactivated and the credits have been passed on the Vodacom account. We've sent you an updated statement reflecting the credit. Regards Consumer Website Team
Best regards,