Open Issue Since July - Keep getting ignored.

Good day, I have posted on Hello Peter twice without anybody responding to my request to retrieve the call to Vodacom's Call Centre where it is claimed that I did the 'migration' was done. I have send 2 seperate emails to Ula Wiggins (Senior Consultant) with no response. I also posted on HelloPeter before where I requested the recording of the call, but have not received it. So this is my 3rd post on HelloPeter about this specific issue. I just keep being ignored by Vodacom. The service level is really shocking. Please see https://www.hellopeter.com/vodacom/reviews/no-feedback-since-july-post-pathetic- ********** . Can sombody please resolve the issue?