Open Account on Credit Rating's Systems

Hi

Been battling with Vodacom for some time.

If it do a credit check it shows i have an open account with them since 2014 which is considered as an expense in my credit scoring when i want to finance something.

If you phone Vodacom they will confirm i have no open accounts with them and nothing outstanding.

Today i got told it could be a contract /prepaid sim that I may have had. As far as I know I have ported all of them out and have nothing with them - many have gone on to other contracts (FNB & Telkom) and have gone back to prepaid. Problem is they don't know and can't even tell me the sim card in question.

Pls help me to get this removed from the credit agencies.

regards