AG
Andrew G

1 reviews | Active since Apr 2015

06 Dec 2017, 08:49

Oops, Vodacom's done it again

Where was your signal in the Byrne Richmond 3780 area between 01h15 & 08h30, 06/12/17? No use having a contract with you if you can't provide the service you're being paid to provide. No signal during the day. No signal during the night. And E (not H+ or 3G) is not good enough. How about I pay you according to service received? Oops, then you would get very little payment. Please advise what is your PERMANENT solution to this never-ending problem? Thank you.

0
Replies (2)
Vodacom
Vodacom's reply06 Dec 2017, 10:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Dec 2017, 15:48
Official

Good day Andrew,

Kindly be advised that your network query has been resolved.

Warm regards,

SS