OOB Even After a Change in the Law

Yesterday being the 13th of April I spoke an arrogant staffer at Vodacom by the name of either Khutso or Kutlo. I explained that I had taken an advance which disappeared due to Out-of-Bundle rates even after I had called Vodacom several times and they had confirmed that they had unsubscribed me for Out-of-Bundle charges.

He told they were not going to anything about it and that I must forget about being assisted by Vodacom. Now Vodacom expects me to pay for this advance and I won't. Moreover I want the plus minus R60 in airtime that I've lost in the past couple of weeks.

You've promised me many times Vodacom so please keep your promises.