ONT Realese

I need to get the ONT Released, as i switching over to another ISP.

I had a chat with them regarding feedback on the Thursday, and they said they will only be giving feedback on the Monday.

At first they told me it will take 24 Hours for the Release and then after the 24 Hours, they said 48 Hours and then the same after 48 Hours passed to 72 Hours.

I told them that I will not accept follow ups on Monday, this account has been cancelled from the 24th of May.

We are already on the 5th of July.

So it takes you more than a month to get a customer removed from your systems.

This is unacceptable and unprofessional.

I want this to be resolved today, as i am already paying my new ISP for their service as Vodacom has poor customer support.

I am fed up with speaking and following up with the guys the whole time, no-one has the decency to get back to a person/customer when he wants answers.