ONT Capture just to debit client account

Vodacom has still captured my Fibre 16 days later from the date they were supposed to release my line. The service stopped on the correct day as if it ever worked but my ONT is still captured after numerous attempts and hours on hold! I have lost thousands of rands due to this issue caused by Vodacom and they don't mind lying just to get off the line once you drop they tell you to wait for the email its like you waiting for Jesus. I logged SR for them to release my ONT on 8th May but only go confirmation that this still pending which means I was **** to on the 9th after Vodacom confirmed that the line is released. They refuse to take accountability for the fact their system or a person didnt not log the ONT release for the correct date since the one on the vuma portal say my ONT will be released on the 1st June whereas I have online business that depends on internet for obvious reasons but no one wants to account for the thousands I have lost in the past 2 week or more.