1 reviews | Active since Jan 2015
Only two agents in call centre
I pgoned vodacom's fibre call centre to enquire when the installers will be here. They were supposed to be here at 9 this morning. I was told there are only two agents in the call centre and that there were no supervisors available to assist me with my query.
The service from this department of Vodacom is hideous
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,